Fraktpolicy

Where We Ship To

We proudly offer Free Shipping to over 25+ countries. We ship from Canada.

For all other countries, we are unable to ship directly from this website right now. We are working on increasing the countries we ship to. Please let us know if you are interested in our products! We also have an eBay store.

Not sure if we can ship to you? Use the chat widget in the bottom right or email us at support@quazacollect.com — we reply fast and are happy to help!

Shipping Rates (all shipments are tracked & insured)

We offer Free Standard Shipping over $100 or local currency equivalent. Shipping rates specific to each country are calculated and shown at checkout.

For orders under $100, we offer very competitive flat shipping rates calculated at checkout.

Carriers We Use

We ship with Canada Post, PostNord, AusPost, Royal Mail, PosteItaliane, Swiss Post, DHL, UPS, PostNL and USPS. We always pick the fastest, most reliable, and cost-effective postal service for your location.

Important Notes for International Orders

  • All duties, taxes, VAT, brokerage fees, and any other import charges are 100% the customer’s responsibility.
  • Trading cards usually have no or low duties for most countries. Taxes/VAT applicable on delivery where applicable.
  • We declare the full value of the package and mark it as merchandise — we never mark packages as gifts or undervalue them.
  • Customs delays or inspections are beyond our control and do not qualify for refunds or compensation.

Processing Time

Orders are processed and handed to the carrier within 1–3 business days (pre-orders ship on or just before release date).

Estimated Delivery Times (after dispatch)

For standard shipping:

  • Canada: 2–4 business days
  • USA: 2–5 business days
  • Australia, New Zealand, Japan, Switzerland, EU, United Kingdom, Singapore, Sweden: 4–12 business days

We use tracked shipping with Canada Post, which hands over to your local carrier (e.g., USPS in the USA, Royal Mail in the UK, PostNord for Sweden) for final delivery.

For express shipping:

  • Canada: 1–3 business days
  • USA: 1–4 business days
  • Australia, New Zealand, Japan, Switzerland, Germany, United Kingdom, Italy, Sweden: 2-5 business days

For express International orders, we try to use the best possible express shipping method. Our goal is to make shipping worldwide convenient.

These are estimates. Times can be longer during holidays, peak seasons, or customs clearance.

Packages Returned to Sender

  • Customer error (wrong address, unclaimed, refused, etc.): You pay original shipping + all return fees. Reshipping is charged at current rates.
  • If you no longer want the items, original shipping + return fees are deducted from any refund.
  • Our error: We reship for free or give a full refund — your choice.

Package Marked “Delivered” But Missing

Once tracking shows “Delivered,” the order is considered complete. We are not responsible for packages stolen or misdelivered after the carrier marks them delivered.

Package lost in shipment 

If a package is confirmed lost or damaged—with tracking information showing the status and our shipping partner verifying it—we will issue a full refund.

Questions?

We’re here to help! Email us anytime at support@quazacollect.com or use the chat widget in the bottom right — we usually reply within a few hours.

Policy Changes

We may update this policy at any time without notice. By placing an order, you agree to the shipping terms in effect at the time of purchase.