Shipping policy
Where We Ship
We ship from Toronto, Canada worldwide — to over 175 countries and regions — with free standard shipping available in 34 countries once your order reaches the local threshold below. Some Japanese products ship directly from Japan instead; see Japanese Products Shipped from Japan below.
Depending on your country, your order is fulfilled one of two ways:
- Direct from Quaza Collect (Canada, the USA, the United Kingdom, the 26 European countries listed in the table below, Switzerland, Sweden, Australia, New Zealand, and Singapore): we ship tracked with Canada Post and partner postal carriers. For the United States, duties are collected at checkout, so there is nothing more to pay on delivery. For the other destinations, duties and import taxes, where your country charges them, are collected by the carrier on or before delivery and are not part of your checkout total.
- Managed Markets checkout (Japan, South Korea, Taiwan, Hong Kong, Macao, India, the UAE, Vietnam, and 160+ more destinations): shipping, duties, and import taxes are calculated and collected at checkout for a guaranteed all-in price — no surprise fees on delivery — and orders travel with DHL Express or FedEx.
We also have an eBay store.
Not sure which applies to you? Use the chat widget in the bottom right or email info@quazacollect.com — we reply fast and are happy to help!
Shipping Rates & Free Shipping Thresholds
All shipments are tracked, except Card Mail (see Single Cards below). Rates and free-shipping thresholds are set in your local currency, so your exact price is always shown at checkout before you pay:
| Destination | Standard Shipping | Free Standard Shipping Over |
|---|---|---|
| Canada | $7 CAD | $100 CAD |
| United States | $7 USD | $100 USD |
| United Kingdom | £13 | £145 |
| Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain | €15 | €170 |
| Switzerland | CHF 15 | CHF 150 |
| Sweden | 170 SEK | 1,850 SEK |
| Australia | $30 AUD | $300 AUD |
| New Zealand | $30 NZD | $300 NZD |
| Singapore | $25 SGD | $250 SGD |
Eight countries in the European row above do not use the euro: Bulgaria, Czechia, Denmark, Hungary, Iceland, Norway, Poland, and Romania. The €15 rate and €170 free-shipping threshold still apply to them and are converted to your local currency at checkout.
Express shipping in Canada: Express Shipping with priority handling is available at checkout for $15 CAD.
All other destinations: shipping is calculated at checkout (DHL Express or FedEx) based on your location, with duties and import taxes included in your total through Managed Markets.
Single Cards: Card Mail and Tracked Card Shipping
Card Mail (Canada only), $3 CAD. Card Mail is our low-cost option for small orders of single cards under $25 CAD. It appears at checkout when your order is up to 5 single cards, each priced under $25 CAD. Your cards are packed in a sleeve and a rigid toploader inside a padded envelope, and sent by Canada Post Lettermail.
- Card Mail has no tracking and no insurance. Once the envelope is with Canada Post we cannot trace it, and we are not responsible if it is lost, delayed or damaged in the mail. If you want tracking and coverage, choose Standard Shipping at checkout.
- Card Mail is slower than Standard Shipping. Most envelopes arrive in 2 to 4 business days after dispatch. Please allow 10 business days (15 for Yukon, the Northwest Territories and Nunavut) before contacting us.
- If we sent the wrong card, that is our mistake and we will fix it.
Graded cards, cards $25 CAD and up, and orders with any other product ship tracked at the Standard Shipping rates above, in a protective box or rigid mailer.
Tracked Card Shipping (international). For the same small card orders, a lower tracked rate is offered at checkout in the United Kingdom, Switzerland, Sweden, Singapore, Australia, New Zealand, Croatia, Estonia, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malta, the Netherlands, Norway, Poland and Spain. It is shown in your currency at checkout. Duties and import taxes work the same way as for Standard Shipping.
Duties, Taxes & International Orders
United States: orders ship Delivered Duty Paid (DDP). Duties are calculated and collected at checkout, so there is nothing more to pay on delivery.
For the other direct-shipped destinations (the flat-rate table above, outside Canada and the United States), all duties, taxes, VAT, brokerage fees, and any other import charges are 100% the customer's responsibility. We ship with Canada Post and partner postal carriers, which means any import charges are assessed by your country and collected on or before delivery — they are not included in our checkout prices.
- Trading cards usually attract no or low duties in most countries. Taxes/VAT may apply on delivery where applicable.
- We declare the full value of every package and mark it as merchandise — we never mark packages as gifts or undervalue them. Please don't ask.
- Customs delays or inspections are beyond our control and do not qualify for refunds or compensation.
- Managed Markets destinations are different: your checkout total is all-in — duties and import taxes are already collected, and there is nothing more to pay on delivery.
Japanese Products Shipped from Japan
Japanese booster boxes and other Japanese sealed products marked "Ships from Japan" on the product page ship directly from Japan, with free shipping, to Canada, the United States, the United Kingdom, the EU, Iceland, Sweden, and Switzerland.
- Canada: DHL Express. DHL bills GST/HST and a clearance fee before delivery; this is not part of your checkout total. Trading cards are duty free.
- United States: FedEx, Delivered Duty Paid (DDP). Duties are collected at checkout, so there is nothing more to pay on delivery.
- United Kingdom, EU, Iceland, Sweden, and Switzerland: DHL Express. DHL bills VAT and a clearance fee before delivery; this is not part of your checkout total.
An order that includes both Japanese products shipped from Japan and items shipped from Toronto arrives in two separate shipments.
Carriers We Use
We ship with Canada Post, USPS, Royal Mail, PostNord, AusPost, PosteItaliane, Swiss Post, PostNL, DHL, UPS, and FedEx. We always pick the fastest, most reliable, and most cost-effective service for your location. Standard international shipments are handed to your local postal carrier for final delivery (for example USPS in the USA, Royal Mail in the UK, PostNord in Sweden).
Processing Time
Orders are processed and handed to the carrier within 1–3 business days.
Pre-Orders
Pre-orders ship on or just before the official release date. If we are unable to ship your pre-order within 7 days of the release date, we will notify you with a revised timeline, and you may choose to keep your order or cancel it for a full refund with no fee.
Estimated Delivery Times (after dispatch)
- Canada: 2–4 business days
- Card Mail (Canada): usually 2 to 4 business days; allow up to 10 (15 for the territories)
- USA: 2–5 business days
- United Kingdom, European flat-rate destinations, Switzerland, Sweden, Australia, New Zealand, Singapore: 4–12 business days
- Managed Markets destinations (DHL Express / FedEx): typically 2–7 business days
- Japanese products shipped from Japan: 1–3 business days by DHL Express, or 2–4 business days by FedEx to the United States
These are estimates. Times can be longer during holidays, peak seasons, or customs clearance.
Packages Returned to Sender
- Customer error (wrong address, unclaimed, refused, etc.): you pay original shipping plus all return fees, and reshipping is charged at current rates.
- If you no longer want the items, original shipping and return fees are deducted from any refund.
- Our error: we reship for free or give a full refund — your choice.
Package Marked "Delivered" But Missing
Once tracking shows "Delivered," the order is considered complete. We are not responsible for packages stolen or misdelivered after the carrier marks them delivered. We recommend shipping to a secure address; contact us and we will help you open a trace with the carrier.
Package Lost or Damaged in Transit
If a package is confirmed lost or damaged in transit — with tracking supporting the status and our shipping partner verifying it — we will reship where possible or issue a full refund. Card Mail is untracked and not covered if lost or damaged in the mail (see Single Cards above). See our Return Policy for how to report damage on arrival.
Questions?
We're here to help! Email us anytime at info@quazacollect.com or use the chat widget in the bottom right — we usually reply within a few hours.
Policy Changes
We may update this policy from time to time. Changes apply to orders placed after the update — the terms in effect when you place your order are the ones that apply to it.
Last updated: September 29, 2026
