Quaza Collect - Return Policy

THE SHORT VERSION
Sealed collectibles and singles are final sale: we don't accept change-of-mind returns, because we can't verify that a returned collectible is the exact item we shipped. Accessories, plush, Funko Pop! figures, and board games can be returned within 30 days. Electronics can be returned within 14 days only if still factory sealed, with return postage and a 15% restocking fee paid by you; warranty service comes from the manufacturer. Damaged, wrong, or lost orders are always made right. The one exception is untracked Card Mail, which is not covered if lost or damaged in the mail (see our Shipping Policy). Customers in the EU and UK have additional cancellation rights, described below. Nothing in this policy limits any rights you have under the consumer protection laws of your province, state, or country.

ALL SALES FINAL ON SEALED PRODUCTS & SINGLES (CHANGE OF MIND)
We do not accept change-of-mind returns, refunds, or exchanges on sealed products or singles. Due to the nature of collectibles, such as trading cards, there is a high risk of tampering: we cannot confirm that a returned item is the exact same item we originally shipped. We source exclusively from trusted suppliers to guarantee authenticity and quality, and our no-returns approach on sealed product and singles protects every customer who buys from us. This section applies to change-of-mind returns only. It does not limit the remedies described below for damaged, defective, or incorrect items, or any rights you have under applicable law.

SALE ITEMS & DISCOUNT CODES
All items purchased with a discount code or during a sale period are final sale for change-of-mind purposes, with no exceptions.

ACCESSORIES, PLUSH & TOYS
Accessories (sleeves, toploaders, binders, deck boxes, playmats, and similar), plush, Funko Pop! figures, and board games can be returned or exchanged within 30 days of delivery, provided they are unused and in their original packaging. Return shipping is at your cost, and the refund is issued to your original payment method (or as store credit, your choice) once we receive and inspect the return. Contact info@quazacollect.com to start a return.

ELECTRONICS
Our electronics are sold brand new and factory sealed. These terms apply to them:

• Change-of-mind returns: unopened only, within 14 days of delivery. The item must be unused, in its original packaging, with the factory seal unbroken and nothing missing. Once the seal is broken or the item has been used, it can't be returned for a change of mind.
• Contact us first. Email info@quazacollect.com with your order number to get the return address. Returns sent without contacting us may be refused.
• Return postage is at your cost. Use a tracked service: the item is your responsibility until it reaches us.
• Restocking fee: 15% of the item price, minimum $20 CAD. It is deducted from the refund and covers inspection, repacking and relisting. Shipping charges paid on the original order are not refunded.
• Refund: issued to your original payment method once we receive the item and confirm the factory seal is intact.
• Warranty: warranty service is provided by the manufacturer, under the manufacturer's terms. If a device develops a fault after you open it, contact the brand's support team for a repair or replacement. We're happy to send you a copy of your order invoice as proof of purchase.
• Arrived damaged, or the wrong item: see Damaged, Wrong, or Missing Items below.
• EU and UK customers: your 14-day right of cancellation (below) applies instead, with no restocking fee.

ORDER CANCELLATIONS (Non Pre-Order Items)
Cancellations are only possible before the order has been packed or shipped. Email info@quazacollect.com immediately if you need to cancel. Once an order enters the packing or shipping process, it can no longer be cancelled. Refunds typically take 2–5 business days to process. Orders over $400 that are successfully cancelled before shipping incur a 5% processing fee to cover non-refundable payment processor charges. You may choose full store credit instead of a refund: no fee applies for store credit.

PRE-ORDER CANCELLATIONS
Cancelling a pre-order incurs a 5% processing fee (deducted from the refund), or you may choose full store credit with no fee. We do not cancel or refund pre-orders during release week. Two exceptions always apply:

• If we can't ship on time: if your pre-order does not ship within 7 days of the official release date, we will notify you, and you may cancel for a full refund with no fee.
• EU & UK customers: your statutory cancellation right (below) applies to pre-orders as well, and no cancellation fee applies where that right is exercised.

If a pre-order's price drops before shipping, we will issue the difference as store credit.

DAMAGED, WRONG, OR MISSING ITEMS
We take great care in packing our products securely. If something still goes wrong, here's how we handle it:

• Significantly damaged or wrong item: email info@quazacollect.com within 7 days of delivery with clear photos of the item and packaging. Verified claims are resolved with a replacement, store credit, or refund. Damage in the mail to a Card Mail envelope is not covered; a wrong card always is.
• Minor cosmetic wear such as small corner dings, shelf wear, or slight creasing on outer packaging is common with TCG products in transit and is not considered a product defect. Collector-grade outer packaging is not guaranteed, and minor imperfections don't qualify for refunds or replacements. We do our best to minimize them with careful packing.
• Missing or damaged cards inside a sealed product: the fastest resolution is the manufacturer's replacement program: The Pokémon Company handles factory issues directly and we're happy to share their contact information and help with your claim. This is the quickest route, and it doesn't limit any statutory rights you may have against us as the seller.
• Electronics that develop a fault after opening: warranty claims go to the manufacturer (see Electronics above). We'll send you a copy of your invoice to support the claim.
• Lost in transit: covered in full, except Card Mail, which is untracked and at the buyer's risk. See our Shipping Policy.

EU & UK CUSTOMERS: 14-DAY RIGHT OF CANCELLATION
If you are a consumer in the European Union or the United Kingdom, you have the legal right to cancel your order within 14 days of delivery without giving a reason. To exercise it, email info@quazacollect.com with a clear statement of cancellation (your order number, name, and address) before the 14-day period ends, then send the items back within 14 days of telling us. Please note:

• Return shipping is at your cost. We recommend tracked shipping; the items are your responsibility until they reach us.
• You may inspect products as you would in a store, but we may reduce your refund to reflect any diminished value from handling beyond what's needed to establish their nature and characteristics. For sealed collectibles, breaking the seal or opening packs substantially diminishes the value of the product.
• We will refund the product price and our standard outbound shipping (excluding any premium shipping upgrade) within 14 days of receiving the returned items or proof of return.
• No cancellation or restocking fees apply to returns made under this right.
• For countries served through our Managed Markets checkout, cancellation and return requests are handled through the merchant of record's process. Contact us and we'll route it correctly.

YOUR LEGAL RIGHTS
Nothing in this policy excludes, limits, or replaces rights and remedies you are entitled to under applicable consumer protection law, including implied warranties and legal guarantees under Canadian provincial law (such as Ontario's Consumer Protection Act and Quebec's legal warranty), the Australian Consumer Law, the New Zealand Consumer Guarantees Act, and EU/UK consumer law. Where this policy and a law you're protected by disagree, the law wins.

STORE CREDIT
Store credit (when offered) is issued to the account/email used for the original purchase, does not expire, and is non-transferable: it can only be used by the account holder.

PRICE ADJUSTMENTS
We do not offer price adjustments or partial refunds if an item goes on sale after purchase. (Pre-orders are the exception: see above.)

A NOTE ON DISPUTES
If anything is wrong with your order, contact us first. We resolve almost everything within a day or two, and it's always faster than a payment dispute.

POLICY CHANGES
We may update this policy from time to time. Changes apply to orders placed after the update. The version in effect when you place your order applies to that order. By placing an order with Quaza Collect, you agree to these terms.

Last updated: October 9, 2026