Shipping policy

Where We Ship

We ship from Toronto, Canada, worldwide. Your country decides how your order travels:

Direct from Quaza Collect by Canada Post, tracked: Canada, the United States and Puerto Rico, the United Kingdom, Ireland, Italy, the Netherlands, Spain, Hungary, Malta, Croatia, Estonia, Latvia, Lithuania, Poland, Sweden, Norway, Iceland, Switzerland, Australia, New Zealand, Singapore, Japan, Hong Kong, South Korea, Taiwan, and the United Arab Emirates. Your local post delivers the last mile.
Managed Markets checkout (most other countries, including Macao, India, Vietnam, Mexico and Brazil): shipping, duties and import taxes are calculated and collected at checkout for a guaranteed all-in price, with nothing to pay on delivery, and orders travel with DHL Express or FedEx.

Some Japanese products ship directly from Japan instead; see Japanese Products Shipped from Japan below.

We also have an eBay store.

Not sure which applies to you? Use the chat widget in the bottom right or email info@quazacollect.com. We reply fast and are happy to help!

Shipping Rates

Every shipment is tracked, except Card Mail in Canada (see Single Cards below). Prices and shipping are shown in your local currency, and your exact shipping price is always shown at checkout before you pay.

Canada: Standard Tracked Shipping $7 CAD, free on orders of $100 CAD or more. Express Shipping by Canada Post Xpresspost is $15 CAD.

United States and Puerto Rico: Standard Tracked Shipping $7 USD, free on orders of $100 USD or more.

Everywhere else we ship direct, shipping is priced by the weight of your parcel, so a few single cards cost less to send than a booster box, and there is no minimum order. A few examples:

Destination	Parcels up to 100 g	Parcels up to 1 kg
Ireland, Italy, the Netherlands, Spain, Hungary, Malta, Norway, Iceland	€8	€21
Croatia, Estonia, Latvia, Lithuania, Poland	€14	€34
Sweden	100 SEK	250 SEK
United Kingdom	£7	£18
Switzerland	CHF 8	CHF 21
Australia	$18 AUD	$47 AUD
New Zealand	$22 NZD	$58 NZD
Singapore	$13 SGD	$35 SGD
Japan, Hong Kong, South Korea, Taiwan	$10 USD	$28 USD
United Arab Emirates	$16 USD	$43 USD

Heavier parcels are priced in further weight steps. Where your country doesn't use the currency shown, the rate is converted to your local currency at checkout.

All other destinations: shipping is calculated at checkout (DHL Express or FedEx) based on your location, with duties and import taxes included in your total through Managed Markets.

Single Cards: Card Mail

Card Mail (Canada only), $3 CAD. Card Mail is our low-cost option for small orders of single cards under $25 CAD. It appears at checkout when your order is up to 5 single cards, each priced under $25 CAD. Your cards are packed in a sleeve and a rigid toploader inside a padded envelope, and sent by Canada Post Lettermail.

Card Mail has no tracking and no insurance. Once the envelope is with Canada Post we cannot trace it, and we are not responsible if it is lost, delayed or damaged in the mail. If you want tracking and coverage, choose Standard Tracked Shipping at checkout.
Card Mail is slower than Standard Tracked Shipping. Most envelopes arrive in 2 to 4 business days after dispatch. Please allow 10 business days (15 for Yukon, the Northwest Territories and Nunavut) before contacting us.
If we sent the wrong card, that is our mistake and we will fix it.

Graded cards, cards $25 CAD and up, and orders with any other product ship tracked, in a protective box or rigid mailer. Outside Canada, small card orders ship tracked at the lightest weight step above.

Duties, Taxes & International Orders

Outside Canada, the United States and Managed Markets destinations, any import charges are set by your country and collected by your local post on or before delivery. They are not part of your checkout total and are the customer's responsibility. Here is what to expect:

United States and Puerto Rico: duties are calculated and collected at checkout, so there is nothing more to pay on delivery.
United Kingdom: no import charges on delivery for orders up to £135. Above £135, VAT, duty and Royal Mail's fee are due on delivery.
Australia and New Zealand: no import charges on delivery for orders up to $1,000 AUD or $1,000 NZD.
Singapore: no import charges on delivery for orders up to $400 SGD including shipping.
European Union: import VAT, the EU's €3 duty per product line, and your post's handling fee are due on delivery.
Sweden: 25% VAT, the EU duty, and PostNord's fee are due on delivery.
Norway and Iceland: import VAT and your post's fee are due on delivery.
Switzerland: Swiss VAT and Swiss Post's fee may be due on delivery. Small orders often arrive with nothing to pay.
Japan, Hong Kong, South Korea, Taiwan and the United Arab Emirates: import charges, if your country applies any, are due on delivery.
Managed Markets destinations: your checkout total is all-in. Duties and import taxes are already collected, and there is nothing more to pay on delivery.

We declare the full value of every package and mark it as merchandise. We never mark packages as gifts or undervalue them. Please don't ask.
Customs delays or inspections are beyond our control and do not qualify for refunds or compensation.

Countries We Can't Ship To from Toronto Right Now

Canada Post has paused deliveries to Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Luxembourg and Portugal, and has no tracked service to Bulgaria, Cyprus, Greece, Romania, Slovakia and Slovenia. Until that changes, we can't ship there from Toronto. Japanese products shipped from Japan are still available in those countries, except Luxembourg.

Japanese Products Shipped from Japan

Japanese booster boxes and other Japanese sealed products marked "Ships from Japan" on the product page ship directly from Japan, with free shipping, to Canada, the United States, the United Kingdom, the EU (except Luxembourg), Iceland, Sweden, and Switzerland.

Canada: DHL Express. DHL bills GST/HST and a clearance fee before delivery; this is not part of your checkout total. Trading cards are duty free.
United States: FedEx. Duties are collected at checkout, so there is nothing more to pay on delivery.
United Kingdom, EU, Iceland, Sweden, and Switzerland: DHL Express. DHL bills VAT and a clearance fee before delivery; this is not part of your checkout total.

An order that includes both Japanese products shipped from Japan and items shipped from Toronto arrives in two separate shipments.

Carriers We Use

We ship with Canada Post, USPS, Royal Mail, PostNord, AusPost, PosteItaliane, Swiss Post, PostNL, DHL, UPS, and FedEx. Standard international shipments are handed to your local postal carrier for final delivery (for example USPS in the USA, Royal Mail in the UK, PostNord in Sweden).

Processing Time

Most orders are packed and handed to the carrier the same business day. Orders placed late in the day, on a weekend or on a holiday go out the next business day.

Pre-Orders

Pre-orders ship on or just before the official release date. If we are unable to ship your pre-order within 7 days of the release date, we will notify you with a revised timeline, and you may choose to keep your order or cancel it for a full refund with no fee.

Estimated Delivery Times (after dispatch)

Canada: 2–5 business days (Express: 1–2)
Card Mail (Canada): usually 2 to 4 business days; allow up to 10 (15 for the territories)
United States and Puerto Rico: 3–7 business days
Ireland, Italy, the Netherlands, Spain, Hungary, Malta, Croatia, Estonia, Latvia, Lithuania, Poland, Norway, Iceland: 4–8 business days
United Kingdom, Sweden, Switzerland: 4–11 business days
Australia, New Zealand, Singapore: 4–12 business days
Japan, Hong Kong, South Korea, Taiwan, United Arab Emirates: 6–12 business days
Managed Markets destinations (DHL Express / FedEx): typically 2–7 business days
Japanese products shipped from Japan: 1–3 business days by DHL Express, or 2–4 business days by FedEx to the United States

These are estimates. Times can be longer during holidays, peak seasons, or customs clearance.

Packages Returned to Sender

Customer error (wrong address, unclaimed, refused, etc.): you pay original shipping plus all return fees, and reshipping is charged at current rates.
If you no longer want the items, original shipping and return fees are deducted from any refund.
Our error: we reship for free or give a full refund, your choice.

Package Marked "Delivered" But Missing

Once tracking shows "Delivered," the order is considered complete. We are not responsible for packages stolen or misdelivered after the carrier marks them delivered. We recommend shipping to a secure address; contact us and we will help you open a trace with the carrier.

Package Lost or Damaged in Transit

If a package is confirmed lost or damaged in transit, with tracking supporting the status and our shipping partner verifying it, we will reship where possible or issue a full refund. Card Mail is untracked and not covered if lost or damaged in the mail (see Single Cards above). See our Return Policy for how to report damage on arrival.

Questions?

We're here to help! Email us anytime at info@quazacollect.com or use the chat widget in the bottom right. We usually reply within a few hours.

Policy Changes

We may update this policy from time to time. Changes apply to orders placed after the update. The terms in effect when you place your order are the ones that apply to it.

Last updated: October 10, 2026