Quaza Collect - Return Policy

THE SHORT VERSION
Sealed collectibles and singles are final sale: we don't accept change-of-mind returns, because we can't verify that a returned collectible is the exact item we shipped. TCG accessories can be returned within 30 days. Damaged, wrong, or lost orders are always made right. Customers in the EU and UK have additional cancellation rights, described below. Nothing in this policy limits any rights you have under the consumer protection laws of your province, state, or country.

ALL SALES FINAL ON SEALED PRODUCTS & SINGLES (CHANGE OF MIND)
We do not accept change-of-mind returns, refunds, or exchanges on sealed products or singles. Due to the nature of collectibles, such as trading cards, there is a high risk of tampering: we cannot confirm that a returned item is the exact same item we originally shipped. We source exclusively from trusted suppliers to guarantee authenticity and quality, and our no-returns approach on sealed product and singles protects every customer who buys from us. This section applies to change-of-mind returns only — it does not limit the remedies described below for damaged, defective, or incorrect items, or any rights you have under applicable law.

SALE ITEMS & DISCOUNT CODES
All items purchased with a discount code or during a sale period are final sale for change-of-mind purposes — no exceptions.

TCG ACCESSORIES
Accessories (sleeves, toploaders, binders, deck boxes, playmats, and similar) can be returned or exchanged within 30 days of delivery, provided they are unused and in their original packaging. Return shipping is at your cost, and the refund is issued to your original payment method (or as store credit, your choice) once we receive and inspect the return. Contact support@quazacollect.com to start an accessory return.

ORDER CANCELLATIONS (Non Pre-Order Items)
Cancellations are only possible before the order has been packed or shipped. Email support@quazacollect.com immediately if you need to cancel. Once an order enters the packing or shipping process, it can no longer be cancelled. Refunds typically take 2–5 business days to process. Orders over $400 that are successfully cancelled before shipping incur a 5% processing fee to cover non-refundable payment processor charges. You may choose full store credit instead of a refund — no fee applies for store credit.

PRE-ORDER CANCELLATIONS
Cancelling a pre-order incurs a 5% processing fee (deducted from the refund), or you may choose full store credit with no fee. We do not cancel or refund pre-orders during release week. Two exceptions always apply:

• If we can't ship on time: if your pre-order does not ship within 7 days of the official release date, we will notify you, and you may cancel for a full refund with no fee.
• EU & UK customers: your statutory cancellation right (below) applies to pre-orders as well, and no cancellation fee applies where that right is exercised.

If a pre-order's price drops before shipping, we will issue the difference as store credit.

DAMAGED, WRONG, OR MISSING ITEMS
We take great care in packing our products securely. If something still goes wrong, here's how we handle it:

• Significantly damaged or wrong item: email support@quazacollect.com within 7 days of delivery with clear photos of the item and packaging. Verified claims are resolved with a replacement, store credit, or refund.
• Minor cosmetic wear such as small corner dings, shelf wear, or slight creasing on outer packaging is common with TCG products in transit and is not considered a product defect. Collector-grade outer packaging is not guaranteed, and minor imperfections don't qualify for refunds or replacements — we do our best to minimize them with careful packing.
• Missing or damaged cards inside a sealed product: the fastest resolution is the manufacturer's replacement program — The Pokémon Company handles factory issues directly and we're happy to share their contact information and help with your claim. This is the quickest route, and it doesn't limit any statutory rights you may have against us as the seller.
• Lost in transit: covered in full — see our Shipping Policy.

EU & UK CUSTOMERS: 14-DAY RIGHT OF CANCELLATION
If you are a consumer in the European Union or the United Kingdom, you have the legal right to cancel your order within 14 days of delivery without giving a reason. To exercise it, email support@quazacollect.com with a clear statement of cancellation (your order number, name, and address) before the 14-day period ends, then send the items back within 14 days of telling us. Please note:

• Return shipping is at your cost. We recommend tracked shipping; the items are your responsibility until they reach us.
• You may inspect products as you would in a store, but we may reduce your refund to reflect any diminished value from handling beyond what's needed to establish their nature and characteristics. For sealed collectibles, breaking the seal or opening packs substantially diminishes the value of the product.
• We will refund the product price and our standard outbound shipping (excluding any premium shipping upgrade) within 14 days of receiving the returned items or proof of return.
• No cancellation or restocking fees apply to returns made under this right.
• For countries served through our Managed Markets checkout, cancellation and return requests are handled through the merchant of record's process — contact us and we'll route it correctly.

YOUR LEGAL RIGHTS
Nothing in this policy excludes, limits, or replaces rights and remedies you are entitled to under applicable consumer protection law — including implied warranties and legal guarantees under Canadian provincial law (such as Ontario's Consumer Protection Act and Quebec's legal warranty), the Australian Consumer Law, the New Zealand Consumer Guarantees Act, and EU/UK consumer law. Where this policy and a law you're protected by disagree, the law wins.

STORE CREDIT
Store credit (when offered) is issued to the account/email used for the original purchase, does not expire, and is non-transferable — it can only be used by the account holder.

PRICE ADJUSTMENTS
We do not offer price adjustments or partial refunds if an item goes on sale after purchase. (Pre-orders are the exception: see above.)

A NOTE ON DISPUTES
If anything is wrong with your order, contact us first — we resolve almost everything within a day or two, and it's always faster than a payment dispute.

POLICY CHANGES
We may update this policy from time to time. Changes apply to orders placed after the update — the version in effect when you place your order applies to that order. By placing an order with Quaza Collect, you agree to these terms.

Last updated: July 24, 2026