Shipping policy
Where We Ship
We ship from Canada worldwide — to over 175 countries and regions — with free standard shipping available in 17 countries once your order reaches the local threshold below.
Depending on your country, your order is fulfilled one of two ways:
- Direct from Quaza Collect (Canada, USA, UK, most of Western Europe, Australia, New Zealand, and Singapore — the flat-rate table below): we ship tracked with Canada Post and partner postal carriers.
- Managed Markets checkout (Japan, South Korea, Taiwan, Hong Kong, Macao, France, Austria, Denmark, Norway, Poland, India, the UAE, Vietnam, and 160+ more destinations): shipping, duties, and import taxes are calculated and collected at checkout for a guaranteed all-in price — no surprise fees on delivery — and orders travel with DHL Express or FedEx.
We also have an eBay store.
Not sure which applies to you? Use the chat widget in the bottom right or email support@quazacollect.com — we reply fast and are happy to help!
Shipping Rates & Free Shipping Thresholds
All shipments are tracked. Rates and free-shipping thresholds are set in your local currency, so your exact price is always shown at checkout before you pay:
| Destination | Standard Shipping | Free Standard Shipping Over |
|---|---|---|
| Canada | $7 CAD | $100 CAD |
| United States | $7 USD | $100 USD |
| United Kingdom | £13 | £145 |
| Germany, Italy, Netherlands, Spain, Belgium, Portugal, Ireland, Finland, Iceland | €15 | €170 |
| Switzerland | CHF 15 | CHF 150 |
| Sweden | 170 SEK | 1,850 SEK |
| Australia | $30 AUD | $300 AUD |
| New Zealand | $30 NZD | $300 NZD |
| Singapore | $25 SGD | $250 SGD |
All other destinations: shipping is calculated at checkout (DHL Express or FedEx) based on your location, with duties and import taxes included in your total through Managed Markets.
Duties, Taxes & International Orders
For direct-shipped destinations (the flat-rate table above, outside Canada), all duties, taxes, VAT, brokerage fees, and any other import charges are 100% the customer's responsibility. We ship with Canada Post and partner postal carriers, which means any import charges are assessed by your country and collected on or before delivery — they are not included in our checkout prices.
- Trading cards usually attract no or low duties in most countries. Taxes/VAT may apply on delivery where applicable.
- We declare the full value of every package and mark it as merchandise — we never mark packages as gifts or undervalue them. Please don't ask.
- Customs delays or inspections are beyond our control and do not qualify for refunds or compensation.
- Managed Markets destinations are different: your checkout total is all-in — duties and import taxes are already collected, and there is nothing more to pay on delivery.
Carriers We Use
We ship with Canada Post, USPS, Royal Mail, PostNord, AusPost, PosteItaliane, Swiss Post, PostNL, DHL, UPS, and FedEx. We always pick the fastest, most reliable, and most cost-effective service for your location. Standard international shipments are handed to your local postal carrier for final delivery (for example USPS in the USA, Royal Mail in the UK, PostNord in Sweden).
Processing Time
Orders are processed and handed to the carrier within 1–3 business days.
Pre-Orders
Pre-orders ship on or just before the official release date. If we are unable to ship your pre-order within 7 days of the release date, we will notify you with a revised timeline, and you may choose to keep your order or cancel it for a full refund with no fee.
Estimated Delivery Times (after dispatch)
- Canada: 2–4 business days
- USA: 2–5 business days
- United Kingdom, EU flat-rate destinations, Switzerland, Sweden, Australia, New Zealand, Singapore: 4–12 business days
- Managed Markets destinations (DHL Express / FedEx): typically 2–7 business days
These are estimates. Times can be longer during holidays, peak seasons, or customs clearance.
Packages Returned to Sender
- Customer error (wrong address, unclaimed, refused, etc.): you pay original shipping plus all return fees, and reshipping is charged at current rates.
- If you no longer want the items, original shipping and return fees are deducted from any refund.
- Our error: we reship for free or give a full refund — your choice.
Package Marked "Delivered" But Missing
Once tracking shows "Delivered," the order is considered complete. We are not responsible for packages stolen or misdelivered after the carrier marks them delivered. We recommend shipping to a secure address; contact us and we will help you open a trace with the carrier.
Package Lost or Damaged in Transit
If a package is confirmed lost or damaged in transit — with tracking supporting the status and our shipping partner verifying it — we will reship where possible or issue a full refund. See our Return Policy for how to report damage on arrival.
Questions?
We're here to help! Email us anytime at support@quazacollect.com or use the chat widget in the bottom right — we usually reply within a few hours.
Policy Changes
We may update this policy from time to time. Changes apply to orders placed after the update — the terms in effect when you place your order are the ones that apply to it.
Last updated: July 24, 2026
